Smartphone 2.0: The Potential of the “Genius Phone” to be a Disruptive MR Technology


By Greg Heist, Vice President, Innovation, Gongos, Inc. & Bryan Cremeens, Research Manager, Gongos, Inc.

We’ve been posting for a while now about the vital importance of smartphones, both from a cultural and marketing research perspective.  We’ll begin with an update on the sonic boom of its adoption.  Beyond that, we’ll explore the emerging technologies that will make future smartphones way more than smart – they’ll make them genius.

Adoption Rates

Within five years, the world’s population will have surpassed 7 billion people. In that time, between four and 5 billion of those folks will own a smartphone. And that’s double the number owning computers. Sound crazy? Mark Zuckerberg doesn’t think so. In fact, he declared mobile to be one of Facebook’s primary strategic imperatives in the coming years. Zuckerberg is a smart guy, and he knows that the smartphone is inherently a social technology; one that is deeply woven into the fabric of peoples’ lives.  Engagement is the lifeblood of social networking, and without providing increasingly engaging mobile experiences–and a way to monetize them— Facebook could be dead in the water.

This “mobile dilemma” shouldn’t just be keeping Zuck up at night.  We researchers should be pondering it in those wee hours of the morning, too.  Not only do we need to keep upping the “mobile experience ante,” we need to recalibrate our discipline for this brave new world.

Emerging Technologies

Beyond the lightning-fast adoption cycle lies the power of advancing technology.  Smartphones are accumulating more gray matter every day.  It wasn’t that long ago that reviewers were raving about flip-phones with color displays and integrated cameras. (A fascinating look at the progression of cell phone design over time can be found here).

Cellphone_designMy, how times change.

We’re on the precipice of a number of major advancements that are going to dramatically raise the smartphone’s IQ.  Here are just a few:

4G LTE – We’re rapidly entering a world where hanging out with your friends via high-def video calls will be as natural as sending a text. The roll-out of 4G LTE is the game-changer here, delivering bandwidth to your phone that is as fast (or sometimes faster) than current T1 lines that serve businesses like yours and mine.

NfcNear Field Communication (NFC) – Our instant gratification culture is about to get a shot of adrenaline. A wave of your smartphone near a display will replace waiting in line at the box office; and another wave will grant you entrance into the theatre. With this radio-communication technology, Google’s currently leading the way, shipping about a million NFC-enabled smartphones per week.  They won’t be alone for long, since projections suggest annual sales of up to 700 million by 2016.

Biometric Scanning –  Gone will be the days of entering that annoying passcode to unlock your phone. All you’ll soon need is your thumbprint.  And this technology will also ensure your unique print is attached to any transactions used via your NFC chip.  Apple recently acquired a mobile security company called AuthenTec. Their biometric scanning technology is so advanced, that it can detect the difference between an actual human print and a replica.

And…there are a whole lot more. Soon, our smartphones will have more powerful processors than what we currently have in our PCs, enabling apps to do things we can only dream up today.  They’ll have advanced wireless capabilities that will allow them to effortlessly “talk” to a rapidly expanding ecosystem of “connected” devices.  Oh, and they’ll charge themselves without being plugged in too.

A brave new world, indeed.

What does this mean for research?

The implications of the global adoption of these new technologies are staggering. Here are a few:


Fascinating and exhilarating at the same time! These examples are ways we think the genius phone in our future will disrupt market research.

So now we ask, what direction do you think the smartphone tsunami is going to take us?