Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
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While the explosion of data and the application of advanced analytics has accelerated the evolution of marketing in the digital age, it has fueled consumers’ desire for more personalization.
Gamifying employee experiences that educate and shape behaviors is a natural extension of our increasingly gamified culture. Hear what Greg Heist has to say on this newer phenomenon taking flight in corporations.
Organizational leaders would agree that business model transformation demands innovation across multiple dimensions. Camille Nicita shares how cultural change takes a three-pronged approach to infuse across internal dimensions.
Camille Nicita shares why a focus on customers will take corporations well beyond 2020.
Today's HR and corporate communications professionals are forging new ways to address cultural transformation and employee metrics related to their company's customer-centric vision.Learn More