Thinking
- Conference Presentation: The Hidden Customer Metrics: A Universal Approach
At the most human level, all consumers are motivated by 15 intrinsic goals that help them thrive. Until now, no one has found the direct link between these goals and organizational business goals (KPIs).
- Operationalizing Customer Centricity: The Intersection of Understanding and Delivery
With such high investment in loyalty management and even higher customer expectations nowadays, there’s no better time for brands to understand what customers value most.
- Many Brands’ Commitment to Customers Ends at Their Pocketbook: Why it Pays to Invest Deeper
What if, instead of measuring success based solely on business KPIs like NPS or CSAT, companies set Customer Performance Indicators focused on reaching the goals that brands can help customers achieve?
- Webinar: Laying the Foundation: Segmentation for Innovation
Today’s leading companies are built on a foundation of innovation and disruption. But when it comes to unlocking new value across the spectrum of consumers, needs-based segmentation shouldn’t be left behind.
