Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
Our competencies are many. We weave them together with fresh thinking to tackle whatever challenge you bring.
Redesigning the E-Commerce ExperienceLearn More
From Integration to Curation: Taking the Pulse of AmericaLearn More
From Boardroom Strategy to Frontline ActivationLearn More
A company’s resilience and longevity are often contingent on leadership ability to handle adversity. But adversity comes in different shapes and sizes, so how do leaders respond to crises and how do they adapt when business landscapes evolve?
Along with the shift to stakeholder capitalism, corporate purpose beyond profit continues to rise in prominence. But how effectively do these investments deliver on business outcomes?
This virtual presentation will inspire organizations on how they can their internal digital metrics with large-scale behavioral data and primary survey data to uncover new insights and strategies to better compete digitally.
How can leaders ensure business resilience when their worlds aren’t right-side up? Read as we discuss four basic principles she leans on in times of elevated uncertainty to propel a company forward.
David Robbins, VP of Client Consulting, and Sam Herzing, Strategy & Implementation Lead, will be presenting on The Link Between Purpose-Driven Companies and Customer Experience: An HBR Analytics Study. Insights […]Learn More