Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
Our competencies are many. We weave them together with fresh thinking to tackle whatever challenge you bring.
Redesigning the E-Commerce ExperienceLearn More
From Integration to Curation: Taking the Pulse of AmericaLearn More
From Boardroom Strategy to Frontline ActivationLearn More
In today's fast and ever-changing climate, connecting with consumers can feel like pinning a moving target. On top of that, consumers are demanding new levels of authenticity to brands they once held loyal.
As the methods of conducting market research become more and more virtual, our consumers—more than ever—are voicing a desire to be valued as more than a source of revenue; but as stakeholders.
For years, CX thought leaders have stressed the impact of the employee experience on customer experience. But what is rarely discussed is the missing link between the two; purpose.
We know by now that having a customer-centric corporate purpose is integral to business success. But in today’s everchanging climate, establishing such purpose is not enough.
Join Gongos and DISQO as we illustrate how behavioral data—when converged with secondary sources and trends—can fuel more on-point strategies for Gen Z, and beyond.Learn More