Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
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Chief Innovation Officer, Greg Heist authors MarTech Advisor article on the value of humanizing the customer
Ivan Bojanic, Senior Integration Architect & Nancy Walter, Integration Architect
John Joba & David Robbins present "Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives"
President & CEO, Camille Nicita authors Thrive Global article on servant leadership best practices