Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
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President & CEO, Camille Nicita authors Forbes article on reshaping a customer-centric culture
Director, Customer Experience, Sarah Tarraf authors Entrepreneur article with customer analytics data optimization tips
Sarah Tarraf & Lisa McFarland co-author Candy & Snack Today article on navigating today's experience-based economy
President & CEO, Camille Nicita authors HR Daily Advisor article on hiring and retaining top-performing employees