Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
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Greg Heist, Chief Innovation Officer on how human-centered design can prosper in a new decade
President & CEO, Camille Nicita authors Forbes article with advice on change management best practices for today’s evolving world
Analytics Translator, John Joba details ways to demonstrate return on your CX spend
President & CEO, Camille Nicita authors Forbes article on reshaping a customer-centric culture