Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
Our competencies are many. We weave them together with fresh thinking to tackle whatever challenge you bring.
Redesigning the E-Commerce ExperienceLearn More
From Integration to Curation: Taking the Pulse of AmericaLearn More
From Boardroom Strategy to Frontline ActivationLearn More
This virtual presentation will inspire organizations on how they can their internal digital metrics with large-scale behavioral data and primary survey data to uncover new insights and strategies to better compete digitally.
How can leaders ensure business resilience when their worlds aren’t right-side up? Read as we discuss four basic principles she leans on in times of elevated uncertainty to propel a company forward.
Like so many other adjustments swiftly forced upon us, shifting from physical to virtual approaches in ethnography is imperative in order to connect with and learn from consumers. Discover four ways pivoting to virtual ethnography can bring new value, and even provide what we have been missing all along.
Many companies claim to be customer-centric, yet too many calculate their business prowess using internally-focused metrics. Learn how leveraging Customer Performance Indicators (CPIs) as success metrics can be transformative for both employee engagement and the ability to cultivate value for customers over the course of their lifetimes.
David Robbins, VP of Client Consulting, and Sam Herzing, Strategy & Implementation Lead, will be presenting on The Link Between Purpose-Driven Companies and Customer Experience: An HBR Analytics Study. Insights […]Learn More