Customer centricity doesn’t happen by accident. Moving from an abstract philosophy to a tangible business tactic takes understanding. Organizational alignment. And a plan for action.
Our competencies are many. We weave them together with fresh thinking to tackle whatever challenge you bring.
Redesigning the E-Commerce ExperienceLearn More
From Integration to Curation: Taking the Pulse of AmericaLearn More
From Boardroom Strategy to Frontline ActivationLearn More
Downsizing doesn’t always mean a downturn—at least that’s what one of the country’s largest pharmacy retailer believes to be true as they announced a mass consolidation of storefronts.
Discover how linking a company’s purpose to human-centered customer goals—CPIs—can help leaders inspire their employees to embrace their role in the customer journey.
We know customer centricity is the key to creating real value for your customers, but before focusing externally, brands must ensure employees are bought into the "why."
Camille Nicita joins Authority for a Q&A on what she believes has fueled her as a servant leader throughout her 30-year career.
Most organizations meet only a portion of their customers’ needs and, as a result, receive only a fraction of their value. Learn how our research conducted across 154 brands quantifies the link between the outcomes that matter to customers (CPIs) and business growth (KPIs).Learn More