Director, Customer Experience, Sarah Tarraf and Account Strategist, David Robbins present “The Reciprocal Nature of ROI: Maximizing Value for the Customer” at Customer Experience Update’s webinar series ‘Going Digital at the Speed of Business.’
Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line—and perhaps more importantly, the value these bring to customers. Tarraf and Robbins explain that in order to create value for customers, we must focus on the ability for organizations to drive actionable change across the enterprise–transforming the design and delivery of experiences.
The Going Digital At The Speed Of Business Webinar Series showcases experts, thought leaders and practitioners providing actionable insights, latest trends, best practices and real-world examples of organizations undergoing successful digital transformations to create powerful customer experiences that add convenience for customers, increase revenues, and improve KPIs. For further information on the webinar, please visit here.