Knowing and acting on customer needs is perhaps the most important competitive advantage an organization can build. And while most organizations claim to be customer-centric, few are able to leverage their purpose to drive true customer-centered growth.
Join Camille Nicita, Managing Director North America, for her presentation, Customer-Centricity: From Aspiration to Reality, where we will explore what “customer-committed companies” are doing differently to close the gap between establishing a customer-centered corporate purpose and delivering on what your consumers value most, and why doing so is imperative to long-lasting reciprocity between customers and brands they do business with.
In this presentation you will:
- Get an exclusive look at how 400+ executives view the link between purpose, customer experience, and business performance
- Learn actionable ways you can drive customer understanding and delivery through embedding corporate purpose
- Leave with a playbook in hand to inspire your organization to be customer-committed through a more direct linkage of customer outcomes and business outcomes
Click here to learn more about the North American Customer Centricity Awards, and where you can register for the discovery session.