President & CEO, Camille Nicita and Director, Customer Experience, Sarah Tarraf partner with Michigan State University’s Broad College of Business ‘CXM@MSU’ program, presenting keynote and workshop “Operationalizing Consumer Centricity as a Strategy for Growth” at the ‘Spring 2019 CXM Best Practices Symposium: Understanding Customer and Engaging Employees.’

Leveraging Gongos’ DICE Assessment, attendees will assess their organizations’ performance on key customer-centered measures, pinpoint organizational barriers, and identify near-term opportunities to evolve customer-centric approaches.

For further information and/or to register for the Spring 2019 CXM Best Practices Symposium please visit here.