In both times of prosperity and uncertainty, communities are an enduring way to bring the customer’s voice into an organization—well beyond the call center. Truly delivering on customer centricity means gaining so much more than feedback to concepts, but to understanding what customers value when doing business with you, and to being in front of micro trends and behavioral shifts that will ultimately impact business decisions from product development to marketing strategy.
Laura Muczynski, Account Strategist, will join others on the forefront of communities in a lively discussion on ensuring ROI and business impact at every step along your community journey.
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