President & CEO, Camille Nicita and Director, Customer Experience, Sarah Tarraf partner with Chief Customer Officer USA 2019 in presenting keynote session “Embedding Customer Centricity into Operations: From the C-Suite to the Front Line.

Nicita and Tarraf will also host an invitation-only workshop: “Operationalizing Consumer Centricity as a Strategy for Growth.” Leveraging Gongos’ DICE Assessment, attendees will assess their organizations’ performance on key customer-centered measures, pinpoint organizational barriers, and identify near-term opportunities to evolve customer-centric approaches.

The Chief Customer Officer USA 2019 addresses actionable change for customer experience, success, and service. CCO USA delivers a high-level discussion on the latest methodologies available to ensure retention and growth of customer base by putting their needs and wants at the heart of the business.