Why Being Truly Customer-Centric Will be Essential in 2020 and Beyond
President & CEO, Camille Nicita authors “Why Being Truly Customer-Centric Will be Essential in 2020 and Beyond” for MarTech Advisor. Nicita address that, to remain competitive, leaders need to acknowledge the need to shift to more customer-centric business models. By combining people, process, and technology, companies can create authentic connections through customer-centric approaches and build long-term loyalty and revenues through 2020 and beyond.
Click below to read about three considerations when fostering customer centricity inside your organization.