Videos + Webinars

The Reciprocal Nature of ROI: webinar

Sarah Tarraf and David Robbins present “The Reciprocal Nature of ROI: Maximizing Value for the Customer” at Customer Experience Update’s webinar series ‘Going Digital at the Speed of Business.’

Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line—and perhaps more importantly, the value these bring to customers.

In this webinar, Tarraf and Robbins explain that in order to create value for customers, we must focus on the ability for organizations to drive actionable change across the enterprise–transforming the design and delivery of experiences.