Sorry Robots: Humans Crave Humans in Online Interactions

08.12.19

Chief Innovation Officer, Greg Heist authors “Sorry Robots: Humans Crave Humans in Online Interactions” for MarTech Advisor on the value of humanizing today’s digital frontier.

Click below to see Heist’s insights from a recent survey by Gongos which shows that customers would rather stand in long lines than talk to robots online.

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Different iterations of this article can also be seen on Marketing Land and MarTech Today.