Sorry Robots: Humans Crave Humans in Online Interactions

08.12.19

Chief Innovation Officer, Greg Heist authors “Sorry Robots: Humans Crave Humans in Online Interactions” for MarTech Advisor on the value of humanizing today’s digital frontier.

Click below to see Heist’s insights from a recent survey by Gongos which shows that customers would rather stand in long lines than talk to robots online.

VIEW FULL ARTICLE