Reciprocity Realized: From Customer to Stakeholder

11.02.20

When a customer feels valued, they will in turn provide higher value and deeper insights to an organization; it’s that simple. In MyCustomer, Camille Nicita explains the criticality of shifting your customer relationship to a true Customer as Stakeholderâ„¢ within online communities and three guiding principles to achieve such reciprocity.

VIEW FULL ARTICLE