Metrics That Matter: Building More Customer-Centric Cultures Through CPIs

07.06.20

Many companies claim to be customer-centric, yet too many calculate their business prowess using internally-focused metrics. Camille Nicita shares in Forbes how leveraging Customer Performance Indicators (CPIs) as success metrics can be transformative for both employee engagement and the ability to cultivate value for customers over the course of their lifetimes.

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