Customer-Centricity: Predictions for 2021 & Beyond

01.22.21

We know that treating customers as stakeholders is more important than ever, but as we enter into a new year of uncertainty, the path toward getting there might feel foggy. Based on research, experience and permissible behavioral data by Gongos, Greg Heist shares with Chain Store Age foresight to help guide your customer-centric strategy for the year ahead.

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This article can also be found in Retail Customer Experience.