Videos + Webinars

Calculating the ROI of CX: webinar

John Joba and David Robbins present Customer Experience Update webinar “Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives.”

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

In this webinar, Joba and Robbins cover three models that can be implemented at any stage of CX maturity to link program spend directly to your organization’s key financial outcomes.