- If You Haven’t Done Mobile Ethnography in a While… Watch This.
Mobile ethnography—whether asynchronously uploaded by a subject or synchronously guided by a moderator—are in vogue right now. See consumer behavior through their eyes…and their smartphones.
- Calculating the ROI of CX: webinar
John Joba & David Robbins present "Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives"
- i°Communities for Peer-to-Peer Forums: video
Online communities for today's professionals
- The Reciprocal Nature of ROI: webinar
Sarah Tarraf & David Robbins present “The Reciprocal Nature of ROI: Maximizing Value for the Customer”
- CX ROI Success: webinar
Sarah Tarraf presents ‘CX ROI: Getting Return on Investment and Involvement'
- Employee Experience Communities: video
Empower your employees to be part of the Customer Experience movement.
- Customer-Centric Growth: a workshop
Sarah Tarraf on one client's approach to higher margins
- Operationalizing Customer Centricity: a workshop
Camille Nicita points to barriers to customer centricity at a CMO Summit
- Anatomy of a Story: a webinar
The Value of Designer, Developer and Curator Collaboration
- The Curation Imperative: a webinar
A Framework to Drive Reach & Resonance
- Winning with a Metaphor: a webinar
Simplifying Complex Data through Creativity
- Scaling Design: a webinar
How Creative Cohesion Fuels Decision Making
- i°Communities: a demo
Why communities should be catalysts for consumer-centric growth
- Human Decision Making: video
Building Empathic Relationships with Consumers
- Leveraging Immersion Techniques to Build Organizational Empathy
Join Brett Bridges, Director, Insight Curation in this VizFest webinar
- A Global Worldview: video
The Intricacies that Shape our Individualities
- Interactive Journey Mapping: a demo
Get a virtual, hands-on glimpse of your customers’ journey and their choices along the way
- Dynamic Reports: a demo
Watch one way information and data come to life in our version of "The Millennial Takeover"