Why Employees Don’t Focus on the Customer Experience

According to the research from August 2020, executives say poor integration across teams is the biggest reason employees don’t engage in the customer experience. In Marketing Profs, Gongos’ sponsored study with HBR Analytic Services provides insights into the barriers between employee engagement in “customer-committed companies” and customer experience.

View the full article to find out what the biggest barriers are to engaging employees in the customer experience.