Jeannie Votaw & Sam Herzing on The Tom & Bob Show

Jeannie Votaw and Sam Herzing, Strategy & Implementation, join Tom DeWitt and Bob Kiple on their podcast, The Tom & Bob Show, to discuss the role CX has in operationalizes customer centricity, the potential that customer performance indicators (CPIs) have for corporations to convert aspirations of customer centricity into growth, and lastly, how to engage and motivate employees while delivering on CX strategies.

Click to listen to the podcast: