Is steakhouse chain wrong to have a beef with CX leadership?
Bloomin’ Brands Inc., parent company to Outback Steakhouse, recently announced the elimination of the CCO role, with the CMO now steering customer strategy. But what does that mean for the fate of CX?
Camille Nicita, Managing Director North America, weighs in with Neil Davey, Managing Editor of MyCustomer, on the potential implications this decision could have for the value they are providing for customers.