David Robbins on The Tom & Bob Show
David Robbins, Vice President, Client Consulting, joins Tom DeWitt and Bob Kiple on The Tom & Bob Show to discuss Gongos’ newly developed Value Exchange Model, a patent-pending system of predictive, prescriptive, and diagnostic models that enables corporations to convert aspirations of customer centricity into top-line profitability and growth. And continues on to discuss the importance of customer lifetime value (CLV) as a critical KPI and how linking Customer Performance Indicators (CPIs) and CLV can help to drive CX strategy for organizations.
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