2022 Marks the Year of The Customer: 4 Key Success Metrics Businesses Need to Consider

‘Tis the season for predictions and trends-to-come in the New Year. And while some vary, one thing is for certain—consumer’s expectations for how brands are delivering on their needs will be far greater than ever. As we prepare to embark on 2022, EconoTimes suggests that Gongos’ patent-pending Value Exchange (Vex) Model will prove just as vital as CSAT and NPS when it comes to activating on your customer-centric strategy.

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