Director, Customer Experience, Sarah Tarraf will present segment “CX ROI: Getting Return on Investment and Involvement” at‘s Charting a Course to CX Success in 2019…and Beyond! webinar and join fellow panelists for a Q&A session on December 13th, 2018.

Despite huge traditional investment in CX measurement and programs, what keeps practitioners up at night is demonstrating to leadership what return these annual investments are bringing to the organization. In her segment, Tarraf will discuss the importance of return on involvement in your CX program, rather than jumping straight to return on investment. She will flip the script and focus on the untapped potential to sync up customer experience not only with financial outcomes, but with increased empowerment that fuels those outcomes.

For further information on Charting a Course to CX Success in 2019…and Beyond! for the webinar, please visit here.