Privacy Policy

Gongos, Inc. (“Gongos”, the “Company,” “we,” “our,” or “us”) respects the privacy of the individuals who visit our site, use our apps, and participate in our communities/panels. This Privacy Policy has an effective date of September 08, 2014 and outlines the information we collect and how we use that information. This Policy also tells you how to review the accuracy of your Personally Identifiable Information (defined below) submitted to us and how you can request that we delete or update your Personally Identifiable Information.

We’ve developed this privacy policy from industry guidelines and standards, and local, national, and international laws and requirements. All privacy practices and methods described in this statement apply only insofar as permitted by the applicable standards, laws and requirements. We routinely review and enhance our privacy and security practices to protect your privacy.

The Information We Gather

Gongos collects information from community/panel members during and after registration with a community, including, without limitation, during participation in a survey and in connection with the receipt and redemption of rewards and incentives. When you sign up, register, join, participate in, or opt-in to a survey, community/panel, or a focus group/in-person event/clinic you will be asked to provide certain contact and demographic information, including, without limitation, your name, address(es), telephone number(s) (including home, cell, and/or business telephone numbers), email address(es), date of birth, and occupation/education, and racial and gender information (“Personally Identifiable Information or PII”). In addition, during and subsequent to the registration process, you may be asked to voluntarily provide or disclose PII that discloses or reveals health and medical conditions, sexual orientation or sexual life, political opinions/views, race/ethnic origin, religious and philosophical beliefs and trade-union membership {“Sensitive Data”}. We use Sensitive Data to target community/panel activities to you.

Gongos may also collect certain information automatically, such as information about: (i) your mobile device or computer and its capabilities, including, without limitation, the operating system, the applications or programs on your mobile device or computer, IP address, device carrier, device type, time zone, geographic location, network status, browser type, browser identifier, unique device identification number, carrier user ID (a number uniquely allocated to you by your network provider), media access control address, international mobile equipment identity, locale and other information that alone or in combination may be used to uniquely identify your mobile device or computer; and (ii) your activities in connection with Gongos’ Services, including, without limitation, survey data and responses, and reward, incentive, and/or sweepstakes information.  For example, Gongos may disclose PII, Sensitive Data, and other information collected through Gongos’ services to third parties (including the sponsoring client) in each of the following circumstances:

  1. With your consent.
  2. Pursuant to applicable law or regulation or in response to a subpoena or an order of a court or government agency.
  3. To establish, exercise, or defend against legal claims of an individual or Gongos, including in order to protect the safety of an individual or to protect Gongos’ rights and/or property.
  4. Between various communities/panels if you sign up for more than one community/panel.
  5. To a parent, subsidiary, or affiliate of Gongos: (i) in the event of a reorganization or restructuring, or (ii) for use and processing in accordance with this Privacy Policy.
  6. To authorized agents and/or subcontractors of Gongos and/or of Gongos’ clients, who are providing services, including, without limitation, data append services, data validation services, fraud detection and/or prevention services, database-matching services, coding services, data segmentation services, and reward, incentive, and sweepstakes related services.
  7. To a client, in connection with your participation in or completion of a survey, for limited market research-related uses including, without limitation, modeling, validation, fraud detection and/or prevention, data append, database segmentation, and reward, incentive, or sweepstakes redemption, fulfillment, and/or entry.
  8. In connection with a change of ownership or control, including, without limitation, a merger or an acquisition of any or all of Gongos’ business assets, provided that the party receiving or acquiring agrees to use, protect, and maintain the security, integrity, and confidentiality of PII, Sensitive Data and other information collected through Gongos’ services in accordance with this Privacy Policy.
  9. To partners of Gongos who offer incentives for use of Gongos’ services, solely for the partners’ use in connection with their incentive program and its terms of use, including, without limitation, the crediting of member accounts maintained by the partners for individuals who use or participate in Gongos’ services.

How We Use Your Information

We use your phone number and email address to send you invitations to participate in surveys and to contact you with messages regarding community/panel information and new opportunities. We use your postal address to mail any survey-related materials, rewards, prizes and incentives and to assign you to demographic and geographic groups as required by research projects.

We use the information we automatically receive from your web browser to see which pages you visit within our site, which site you visited before coming to ours, and where you go after you leave. We can then develop statistics that are helpful to understanding how this site is used by our visitors. This statistical data is interpreted by us in our continuing effort to present the web site content that visitors are seeking in a format they find most helpful.

We support the rights of those participating in our surveys/communities/panels by limiting the use of their information for legitimate marketing research purposes and are active in supporting the following organizations created to uphold ethical survey research (this support includes making reasonable effort to conform to the organizations’ ethical standards):

  • American Association for Public Opinion Research (AAPOR)
  • American Marketing Association (AMA)
  • Advertising Research Foundation (ARF)
  • Council of American Survey Research Organizations (CASRO)
  • European Society of Opinion and Marketing Research (ESOMAR)
  • Marketing Research Association (MRA)
  • Mystery Shopping Providers Association (MSPA)

We also strive to conform with the Federal Trade Commission (FTC) Safe Harbor regulations regarding data protection in the European Union; the FTCs Children’s Online Privacy Protection Act (COPPA), the Health Insurance Portability and Accountability Act (HIPAA), the CAN-SPAM Act, and other privacy regulations and guidelines in the US and other countries.

Your information is used solely for research purposes. We will never try to sell you anything; we are only interested in your opinions. When you complete a survey, your responses are analyzed in aggregate with all other respondents’ information and reported not individually, but only in the aggregate. Our research clients do not receive non-aggregated personal information of those participating in our surveys/communities/panels, nor do we identify participants to our clients, without your express permission, except for Media Clips, as defined below.

When sharing your opinions, you may choose to provide us with your images, videos, and/or audio files (“Media Clips”).  Media Clips may be given to the company sponsoring the research.  Due to the nature of Media Clips, we may not be able to effectively combine your opinions with others in an anonymous way. Therefore, you waive any right to inspect or approve the use of your likeness/voice in subsequent reports/findings related to the study.

Updating Your Information

We encourage you to update your contact information as it changes. To help you do this, we set up member accounts for all members. These can only be accessed via a password that you establish. You can update your information in the following ways:

  • By sending an e-mail request to our members’ services team at: panelservices@gongos.com
  • By visiting your member account via our community web site and following the instructions there.
  • By phone at 248-239-2300, please ask for Panel Services.
  • By postal mail to Attn: Panel Services, Gongos, Inc., 2365 Pontiac Road, Auburn Hills, MI 48326

Children’s Privacy Protection

We believe that it’s especially important to protect children’s privacy online and encourage parents and guardians to spend time online with their children to participate and monitor their Internet activity.

We strive to comply with all applicable national and international children’s privacy regulations, including The Children’s Online Privacy Protection Act of 1998.  Children who are under 13 years of age are not permitted to become community/panel members without parental consent and we do not knowingly collect any personal information from children under 13 years of age without parental consent. Please note, however, that, as part of the registration process for new community/panel members, we may collect from the new community/panel member the names of each individual in the community/panel members’ household, which may include the names of children who are under 13 years of age. Occasionally we may send a survey to a community/panel member who is a parent or guardian of a child under the age of 13 that asks that community/panel member to have his or her child who is under 13 answer the survey. We seek parental consent to such procedure by sending the survey to the parent or guardian’s password- protected email address. The information collected in response to such surveys is not combined with identifying information about the child.

If a community/panel member has provided us with personal information about a child in the community/panel member’s household who is under the age of 13, a parent or guardian of that child may contact us at the email address or mailing address listed at the bottom of this Privacy Policy if he or she would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our databases.

Links

When taking a survey, you may have the opportunity to link to other web sites. We are not responsible for the privacy policies or practices of those sites. We recommend that you carefully read the privacy policies of each site you visit.

Use of Cookies

Like many other websites, we use cookies to provide a better experience for our members. We limit their use for quality control and validation. Cookies are used temporarily during the time you are actively completing a survey or filling out the registration forms and we do not store or retain your cookie information in any way.  No Personally Identifiable Information is transmitted via these cookies.

How We Respond to Do Not Track Signals

Gongos does not track survey/community/panel participants across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.

Data Security

We take the security of your information seriously. We will not activate a potential registrant’s account without confirmation. Once the registration process is completed, the individual is sent an email requesting that he or she confirm his or her registration. The account will not be activated until confirmation is received. Additionally, all community/panel members are required to use their passwords and usernames (email addresses) when registering, updating their contact information, or when accessing “members only” sections of the websites. If you forget your password, you can send a message to our secure system to retrieve it.

Access to your Personally Identifiable Information is restricted and limited to select Company staff members who have a need to access such information to complete a legitimate business purpose, and access is subject to a strict password policy. Our employees receive training in data privacy and protection.

We will never ask you for information such as credit card or bank account numbers, although we may be required by law to request your social security number when sending you a check for certain cash prizes.

We have security measures in place to prevent the loss, misuse, and alteration of the information under our control.

We employ commercially reasonable technology and internal processes to protect the information our members release to us.

All surveys are screened by Company staff before sending you an invitation to ensure they are proper and appropriate for their intended audiences.

While navigating our site, you may be directed to content or functionality that is hosted by a third party supplier, not on a Company-owned domain. When information is collected on behalf of Company exclusively, our privacy policy will be referenced on the site and will govern how your information is used. For sites not owned by us, the site owner’s privacy policy will be referenced.

If, despite our security measures as described in this policy, we suffer a breach of our security systems and an individual or entity gains unauthorized access to any information stored on our servers, we will immediately investigate such security breach, and will provide prompt notice to any individual whose information was adversely affected.

Opting-Out of our Communities

If you choose to end your membership in any of our communities/panels, you may automatically resign by clicking on http://gongos.com/RemoveMe.aspx. In addition, in each email invitation sent to members of our respondent database, we provide the opportunity to opt-out of receipt of further mailings. If you choose to end your membership via either of these methods, your community/panelist membership record will be deactivated and you will no longer receive invitations from us, although you may continue to receive some previously-prepared invitations for a few days. We apologize for any such inconvenience.

After you resign from our community/panel, we will continue to maintain your Personally Identifiable Information and Sensitive Data in our servers for historical and statistical purposes, as well as in our database of individuals who have unsubscribed from our community/panel to ensure that you do not receive further email survey invitations from us.

Our current privacy protection terms will continue to protect your data even after your resignation.

Transfer of Information

We reserve the right to transfer your Personally Identifiable Information and Sensitive Data to a buyer in connection with a sale of stock or assets, merger, or any other change of control transaction. Any acquirer would be required to honor our privacy policy.

Contacting Us

Please contact us at panelservices@gongos.com with any questions. We respond to most e-mail inquiries by the end of the following business day. You can also contact us by phone at 248-239-2300. Please ask for Panel Services or by postal mail at Attn: Panel Services, Gongos, Inc., 2365 Pontiac Road, Auburn Hills, MI 48326

Changes to This Policy

We will use information in accordance with the privacy policy under which the information was collected. If we are going to use users’ Personally Identifiable Information and Sensitive Data in a manner different from that stated at the time of collection, we will notify users via email. If users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their Personally Identifiable Information or Sensitive Data be used in this new manner. Current community/panel members will be notified of any changes to this privacy policy via e-mail or via a message posted on our website.

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